top of page

VOLUNTARY PRODUCT RECALL ALERT

In cooperation with the United States Consumer Product Safety Commission, Pedego is voluntarily recalling several Pedego electric bike models due to an improperly manufactured electrical cable. The recalled units were sold between January 2018 and August 2020.

 

If you purchased a Pedego during this time period, stop using the product immediately. It’s possible for wear and/or corrosion (commonly known as fretting) of a cable connection to occur and cause the bike to momentarily accelerate on its own, posing a potential fall hazard.

 

The following models purchased between January 2018 and August 2020 may be affected:

​

  • Interceptor (Including Platinum Edition)

  • City Commuter (Including Mid Drive Edition and Black Edition)

  • Boomerang Plus

  • Ridge Rider

  • Trail Tracker (Including Gorilla Edition)

  • Stretch (Including Dual Drive Edition)

What to do:

 

Step 1: Stop using the product immediately.

​

Step 2: Determine if your bike is affected. There are three determining factors: date of purchase, bike model, and

             cable type.

Date of Purchase

Check your proof of purchase or other records to determine the original date of purchase. Products purchased between January 2018 and August 2020 may be affected. Bikes not purchased during this time period are safe to use.

Bike Model

Check the model identified on the chain guard or chainstay of the bike. See photos below for reference.  Models not included on this list are safe to use.

The following models are labeled on the chain guard:

​

  • City Commuter (including Mid Drive Edition and Black Edition)

  • Interceptor (Including Platinum Edition)

  • Boomerang Plus

  • Stretch (Including Dual-Drive Edition

The following models are labeled on the chain stay:

​

  • Ridge Rider

  • Trail Tracker (Including Gorilla Edition)

Cable Type
If you purchased one of the models listed during the specified time period, check the cable junction found near the handlebars to determine if your bike is affected. See photos below for reference:

Where to locate the cable junction on the following models:

​

  • City Commuter (including Mid Drive Edition and Black Edition)

  • Interceptor (Including Platinum Edition)

  • Boomerang

  • Stretch (Including Dual-Drive Edition

Where to locate the cable junction on the following models:

​

  • Ridge Rider

  • Trail Tracker (Including Gorilla Edition)

Safe to Use:

●    Labeled “YLS”
●    Octagon shape with 8 flat sides
●    Tapered design
 

Not Safe - Being Recalled:

●    Labeled with numbers & arrows

●    Round cylinder shape

Not Safe - Being Recalled:

●    Labeled “JULET”

●    Round cylinder shape

Step 3: Enter your bicycles information below and click Register.  If you have more than one bicycle to register, please return to this page after you have entered your contact information and received a Claim Id.  You must have one Claim Id per bicycle.

Anchor 1
Check Product

One or more  required fields are missing.

Based on the information you provided, your product is affected.  Please click Register to enter your contact information and receive your Claim Id.

​

For any additional questions, please contact Recall Support at 1-888-871-7115 .

Based on the information you provided, your product is not affected.

​

For any additional questions, please contact Recall Support at 1-888-871-7115 .

Register

Cable Junction Types

* Did you purchase your product between January 2018 and August 2020?

* Model

* Cable Type

bottom of page